Delivery and shipping

Shipping:

Orders will be shipped in 2-3 business day by courier of choice.  Packing and shipping for orders domestic and international are fulfilled in-house by SENDO.  Options of shipping providers and rates will be provided according to package size, weight, and final destination.

We send out orders in the order in the order that they are received, however we are able to accommodate a rush if you reach out to us at ola@sendocoletivo.com after placing your order.

Returns

If you are not completely satisfied with your purchase, we are glad to offer a store credit or exchange. Store credit can be used both in-store and online. Please note we do not issue refunds for return items.

Any item purchased on sale is considered FINAL SALE and is not eligible for return, exchange or store credit, including items sold at promotional discount. Returns will not be accepted for intimates, apothecary or pierced earrings. All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return.  Swimwear will only be accepted if the hygienic strip is intact.  We do not offer price adjustments for prior purchases.

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All returns must be pre-approved. Before returning an item, please contact us at ola@sendocoletivo.com to notify us of the item you wish to return, and the reason for return.
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In store purchases must be returned within 14 days of purchase in their original unused, unwashed condition and with all SENDO and designer tags still attached. For online orders, items must be shipped within 7 days of receiving the order. We reserve the right to request proof of shipment date. Customers are responsible for the cost of all return shipments. We highly recommend that you insure all packages, as a full credit will only be issued if the package is not lost or damaged.

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